Privacy Policy

1. Who We Are

StartOne Email (startone.email) is the dedicated email sending infrastructure for Start.one, an AI-powered business builder platform operated by Spontent LLC, located at 225 Reformation Ave, Canton, GA 30115, USA.

Emails sent from @startone.email addresses are automated outreach messages sent on behalf of Start.one platform users ("Senders") to potential business contacts ("Recipients").

2. Data We Collect

Information about Recipients

• Contact information: Your name, email address, job title, company name, and LinkedIn URL if publicly available
• Source: Publicly available professional databases, LinkedIn, and similar business intelligence sources
• Email engagement: Whether you opened or replied to an email
• Opt-out status: If you unsubscribe, we record your email address to prevent future outreach

Information collected on this website

• Email address submitted via our unsubscribe form
• Basic server logs (IP address, browser type, request timestamps) for security purposes

3. Facebook and Instagram Advertising Data

When Start.one runs advertising campaigns on Facebook or Instagram on behalf of our platform users ("Senders"), we may process the following data in connection with Meta's advertising systems:

• Ad performance data: Impressions, clicks, conversions, and cost data associated with campaigns we manage
• Pixel data: If a Facebook Pixel is installed on a Sender's website, anonymous event data may be collected per Meta's own privacy policies
• Audience data: Aggregated, non-personally-identifiable audience insights provided by Meta

We act as a data processor for Meta's advertising data. This data is used solely to optimize ad campaigns for our platform users and is subject to Meta's Data Policy.

Facebook data deletion: To request deletion of any Facebook-related data we hold, visit start.one/meta/deletion-status or email support@start.one. We will process deletion requests within 30 days.

4. Legal Basis for Processing (GDPR, applicable to EU/EEA/UK recipients)

For recipients in the EU/EEA/UK, we process your data under:

• Legitimate interests (Art. 6(1)(f) GDPR): B2B cold email outreach to business professionals — a recognized legitimate interest under GDPR Recital 47
• Legal obligation: We maintain opt-out records to comply with CAN-SPAM and GDPR opt-out requirements

5. How We Use Your Data

• To deliver B2B outreach emails via the Start.one platform
• To manage opt-out requests and suppress opted-out addresses
• We do not sell your data to third parties
• We do not use your data for advertising or consumer marketing

6. Your Rights

• Opt out / unsubscribe — permanently stop all outreach: startone.email/unsubscribe
• Access, Deletion, Correction — email privacy@start.one
• Object — object to processing based on legitimate interests

We respond to all requests within 30 days.

7. Data Retention

• Active contact data: Retained while the Sender's account is active on Start.one
• Opt-out records: Retained indefinitely to permanently honor opt-out requests
• Server logs: Deleted after 90 days

8. Data Transfers

Your data is processed in the United States. We use Supabase (database), Resend (email delivery), and Vercel (hosting) — all with appropriate data processing agreements. EU/UK data transfers rely on Standard Contractual Clauses.

9. Contact

Privacy contact: privacy@start.one
Mailing address: Start.one / Spontent LLC, 225 Reformation Ave, Canton, GA 30115, USA

10. Changes to This Policy

We may update this policy. The current version is always at startone.email/privacy.